Steps to resolve browser issues affecting the Web Portal, particularly Chrome caching problems such as spurious maintenance/outage screens, permission-denied on login, and error 500 screens.
We've heard of a few schools experiencing issues with browsers affecting this Web Portal, and offer some steps to prevent these.
Some schools have experienced browser issues impacting the Web Portal, and specifically Chrome's ability to hold onto information. This includes (but is not limited to):
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maintenance outage screens appearing when they shouldn't
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receiving permission denied when logging in and on some screens
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multiple error 500 screens when going into multiple screens (while other users are able to get in fine)
We suggest the following steps, carried out in the order listed:
Remove all existing bookmarks
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From the main menu select Bookmarks > Bookmark manager
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Check each folder and remove any saved bookmarks
Remove all saved username and passwords
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From the main menu select Settings
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From the bottom of the page select Show Advanced Settings
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Under Passwords and forms select Manage passwords
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Check the Saved passwords list and delete any for this site
Remove Cookies and Cached data
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From the main menu select Settings
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From the bottom of the page select Show Advanced Settings
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Under Privacy select "Clear browsing data"
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Change Obliterate the following items from: to "the beginning of time"
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Tick Cookies and other site and plug-in data, and Cached images and files (set all others to blank); then select Clear browsing data
Note if this does not resolve the problem, repeat the process and select Browsing History - use with caution as it deletes all of the user's history not just sites related this Web portal.