Caregivers can book parent–teacher appointments (for example learning conversations or interview evenings) directly from the Caregiver Portal. The Appointments page appears under each child in My Kids and shows the appointment sessions the school has published to the caregiver portal, restricted to the teachers who currently teach that child. Staff Appointments must be enabled for your school — contact support if the page is not visible.
Caregivers can book parent–teacher appointments (for example learning conversations or interview evenings) directly from the Caregiver Portal. The Appointments page appears under each child in My Kids and shows the appointment sessions the school has published to the caregiver portal, restricted to the teachers who currently teach that child. Staff Appointments must be enabled for your school — contact support if the page is not visible.
Where the appointments come from
Appointment sessions are created by school staff on the Edit Appointment Times page, where they choose the dates, times, appointment length and break, location, and — importantly for caregivers — whether each session displays in the Caregiver and/or Student portal. Only sessions published to the caregiver portal appear, and only for staff who currently teach the selected student's active classes. If a session was restricted to particular course types, it only shows when the student takes a matching course with that teacher.
Viewing your appointments
- Open My Kids, choose the child, then click Appointments.
- The View Appointments table lists your current and future bookings with Date, Time, Session Name, Meeting With, Location and Length.
- Click Export Appointments to download the table as a PDF.
Past appointments are not shown, and only future appointments can be cancelled.
Screenshot: caregiver Appointments page showing the View Appointments table
Booking appointments
- Click Book Appointment. A calendar for the current year shows each day that has bookable sessions as a badge with the session name and its start and end time. Days in the past are greyed out and cannot be opened.
- Click a session badge. A booking table opens with one column per teacher offering that session, showing each teacher's name, their Location, and a tick box for every time slot. A search box lets you filter by teacher, course or location.
- Tick the time you want with each teacher. You can select several teachers and times and book them all in one go, but two selections cannot be for the same time — overlapping times are rejected with "Some of the selected times overlap, please specify different times."
- Click to confirm the booking. On success you will see Appointment Booked.
Slot availability is shown in the table:
| What you see | Meaning |
|---|---|
| Empty tick box | The time is free to book |
| Ticked box | You already have this time booked (untick and confirm to cancel it) |
| Session Taken | Another person has booked that time with the teacher |
| Unavailable | The teacher has marked themselves unavailable at that time |
Double-booking is prevented on the server: if a time was taken while you were choosing (or the times clash with an existing booking for you or the teacher on that day), the clashing times are refused and removed from your selection so you can pick again. The appointment is recorded against you as the caregiver, and the subject is prefixed (Caregiver of [student name]) so the teacher knows who the meeting is with.
Screenshot: booking table with teachers in columns and time slots with tick boxes
Cancelling an appointment
- In the View Appointments table, click Cancel Appointment on a future booking and confirm.
- You can also untick a previously booked time in the booking table and confirm — de-selected times are cancelled at the same time as any new bookings are made.
Only appointments you made yourself, and only those in the future, can be cancelled from the portal.
Confirmation emails and calendar invites
If the school has appointment confirmation emails switched on, booking (or cancelling) sends calendar invitations automatically:
- Each teacher receives an email — for example "From edge: New Appointment with [caregiver name]" — with the time, date and location and a calendar (.ics) attachment set to New Zealand time.
- The caregiver receives one summary email with all of the booked appointments combined in a single calendar attachment.
- Cancellations send a matching cancellation email so the entry can be removed from calendars.
Whether these emails are sent is a school setting — contact your school if you book appointments but no email arrives.
Access requirements
A caregiver only sees appointment sessions, and can only book, for students they hold portal data access for — the same access the school grants for viewing the student's information. If a caregiver's access to a student's data has been turned off or denied, no sessions are returned for that student.