Caregivers can pay school charges online through the Caregiver Portal. The School Payments page lists every unpaid billable item for the caregiver's children — grouped by school if their children attend more than one edge school — and payments are made through the school's chosen online payment provider. Online payments only appear when the school has an online payment provider configured; the EzyPay option additionally must be enabled for your school — contact support.
Caregivers can pay school charges online through the Caregiver Portal. The School Payments page lists every unpaid billable item for the caregiver's children — grouped by school if their children attend more than one edge school — and payments are made through the school's chosen online payment provider. Online payments only appear when the school has an online payment provider configured; the EzyPay option additionally must be enabled for your school — contact support.
What caregivers see on School Payments
The School Payments page (under a child in My Kids > School Payments) shows:
- Account Summary — the totals as at today's date and the Balance Due. If the account holds unallocated credit, separate Unpaid Items and Unallocated Credit lines are also shown, with Balance Due being the outstanding total less the credit.
- Current Unpaid Items — one section per school, listing each item's Date, Student Name, Billable Item, Total and Owing, plus an Amount to Pay box for each item.
Only items that still have money owing (after any pending payments) are listed. If nothing is owed, the page says there are no billable items with money owing. The Pay options and Make Payment button only appear for schools that have online payment switched on — caregivers at schools without a provider can still view their items but cannot pay online.
Screenshot: School Payments page showing the Account Summary and Current Unpaid Items table
Making a payment
- Enter an amount in Amount to Pay against each item you want to pay. You can pay part of an item — the amount can be anything up to the amount owing. Use Pay to fill in the full owing amount for one item, or Pay All Items to fill in every item.
- Click Make Payment. The total for a transaction must be at least $1.00.
- On the Select Payment Method page, choose from the providers your school has enabled (see below) and click the matching Proceed button. You are redirected to the provider's secure site (your bank for POLi, the Paystation gateway for credit card, or EzyPay) to complete the payment. You can also click Cancel Payment to abandon the transaction and return to School Payments.
- After paying you are returned to the payment result page.
Screenshot: Select Payment Method page showing the available payment options
Payment methods
Which methods appear depends on what the school has configured:
| Method | What the caregiver sees | Notes |
|---|---|---|
| POLi | Pay with POLi | Pays by internet banking; a link shows the list of available banks. No surcharge. |
| Credit card (Paystation) | Pay with Credit Card | Visa and Mastercard via the Paystation gateway. |
| EzyPay | Pay with EzyPay | Pay by credit card or internet banking through EzyPay; may take several days to process. Must be enabled for your school — contact support. |
If the school is using the EdgePay credit-card arrangement, a surcharge is added to credit-card payments. The Select Payment Method page shows the Credit Card total including surcharge before the caregiver proceeds, and a Transaction Surcharge line appears in the transaction details afterwards. POLi and EzyPay payments carry no surcharge.
After the payment
- If the result is not yet known, a Processing Your Payment page displays and refreshes automatically.
- On Success, the page shows the amount, merchant reference, transaction ID and payment date/time, the items that were paid, and a Download Receipt (pdf) link. The receipt is also emailed to the caregiver, and the amounts owing on the items are updated.
- Some payments (for example EzyPay) show as still being processed — the transaction updates once the payment provider confirms it.
- On Failure, the page explains the problem where the provider supplies one (for example bank declined, card expired, insufficient funds, or transaction limits) and offers Retry Payment.
Schools using EzyPay also see any pending EzyPay transactions listed on the School Payments page, along with an EzyPay Setting button that opens the external EzyPay portal where the caregiver manages their EzyPay arrangement.
Screenshot: Payment result page showing a successful payment with the Download Receipt link
What the school configures
Online payment providers are set up per school in the Finance settings:
- Open the Finance Settings page.
- For each provider, tick the enable option and enter the credentials issued by the provider:
- POLi — Merchant Name, Merchant Code and Authentication Code.
- Paystation — Paystation ID, Paystation Gateway ID and HMAC Authentication Key. Schools on EdgePay see an additional EdgePay panel.
- EzyPay — EzyPay Merchant name, EzyPay Merchant ID and EzyPay Password. The EzyPay panel only appears when EzyPay is enabled for your school — contact support.
- Save each provider's settings.
Only providers that are enabled for the school are offered to caregivers on the Select Payment Method page.
Screenshot: Finance Settings page showing the online payment provider configuration